Forbes | The Labor Crisis is Derailing Health Care Transformation
How Can Organizations Fix the Labor Crisis that is Derailing Health Care Transformation?
Without a stable and engaged workforce, health systems are limited in their ability to truly transform
Although some organizations are making headway as new business strategies emerge and care delivery models evolve, the current labor market continues to be a major roadblock.
The industry has hit a wall. How can we fix this?
Recently featured in Forbes, SullivanCotter’s President and CEO, Ted Chien, highlights how true transformation requires the industry to:
- Redefine clinical performance in the shift to value-based health care
- Leverage technology in a way that works for clinicians – not against them
- Modernize compensation and care delivery models
- Create better pathways to employment
Mergers and Acquisitions: Integrating Total Rewards Strategies to Drive Value
By Cathy Loose, Employee Workforce Practice Leader, SullivanCotter and Liz Snyder, Principal, SullivanCotter
INTRODUCTION
As healthcare continues to evolve at a rapid pace, many organizations are exploring opportunities to expand and scale their operations to support long-term growth. One of these strategies includes pursuing mergers and acquisitions (M&A) – a practice that began to gain momentum again near the end of 2022 following a two-year slowdown in the wake of the COVID-19 pandemic. According to Kaufman Hall’s Hospital and Health System M&A in Review report, this momentum continued through 2023 with 65 announced transactions – a 10% increase from 2022. Sixteen of the 65 transactions were reported near the end of 2023. Two primary factors have contributed to this growth in M&A activity. Foremost, there has been an increase in the number of financially distressed organizations seeking partnerships. Transactions involving these circumstances, including smaller hospitals and health care systems, rose from 15% in 2022 to 28% in 2023. Due to financial hardship, many seek to secure partners to help ensure financial sustainability and maintain access to care delivery within their community. Reorganization in regional markets, with the realignment of both for-profit and not-for-profit health system portfolios, also contributes to the rise in M&A activity. Many organizations consider this is critical to expanding into complementary capabilities and delivering more coordinated care across a broader market.
TOTAL REWARDS: ADDRESSING COMMON INTEGRATION CHALLENGES
An essential key to success while undergoing a merger or acquiring another organization is addressing financial and operational goals and making the transition as smooth as possible for employees.
This includes the alignment of total rewards strategies – which requires critical input and information from the Chief Human Resources Officer and the Human Resources function that may influence critical decisions, timing, milestones, and integration approaches to mitigate human capital risks during implementation.
This article focuses on common total rewards challenges that many health care organizations encounter during an M&A transaction. Recognizing and addressing these opportunities early will help minimize potential risks and deal-breakers, prioritize pre- and post-merger activities, and support a successful implementation process.
- Inefficient Workforce Structure
Assessing your current workforce structure to ensure an efficient mix of management and staff to streamline performance and manage costs is critical for the integration process. The question of centralization vs. decentralization remains the key focus for the M&A process. A recent workforce survey from SullivanCotter showed that, for most support functions, centralization is a more efficient staffing model than either decentralized or hybrid structures.
- Misalignment of total rewards philosophy
Establishing a consistent total rewards philosophy should be the foundational element that governs the new organization’s pay strategy. Differing approaches between the two merging organizations on essential program elements such as market pay positioning, targeted market comparators, incentive opportunities, benefits programs, and more will lead to inconsistent rewards and pay practices. While harmonization and consistency are critical, it is also an opportunity for the new organization to reevaluate and differentiate the philosophy where appropriate. Many health care organizations have recently recognized the need to differentiate certain reward programs and practices by their specific workforce segment. As an example, SullivanCotter’s 2022 Nursing Compensation Pulse Survey reports that staff nurses are more likely to have their pay philosophy set higher than the market 50th percentile (median) as 32% of organizations target the 60th or 65th percentile and 26% of organizations target the 75th percentile. This is due to unprecedented nursing labor shortages, pressure to remain competitive with the unionized workforce, and the prioritization of recruitment and retention goals.
- Outdated and/or uncompetitive legacy pay structures
M&A often presents an opportunity to update the total rewards philosophy. Organizations can streamline pay structures to address internal pay equity issues and ensure market alignment. This is becoming even more critical as organizations continue to source talent outside the traditional health care market.
- Inconsistent pay practices and program administration
While ensuring consistent and equitable pay practices across the new organization is essential, organizations must first identify the most significant differences and determine the level of harmonization required. Programs and practices such as supplemental pay, premium pay, and incentives/bonuses often require the most reconciliation between two merging organizations. The annual compensation planning process – including pay increases and promotions – also tends to vary. Organizations can prepare for post-close integration by conducting program and practice audits before the deal closes.
- Conflicting and costly benefit offerings
During the M&A process, integrating benefit programs and policies is vital to ensuring a cost-effective and seamless transition that will deliver positive outcomes for the organization and its employees. A comprehensive due diligence process followed by a clearly defined integration strategy aligned with the overall goal of the transaction can reduce duplicative costs and create a more attractive total rewards package.
- Lack of a cohesive and well-defined career architecture
Addressing workforce structure, compensation and benefits programs is only half of the battle. As organizations come together, a comprehensive career architecture that optimizes the new organization’s structure and helps to identify redundancies will drive the M&A integration process. It will also ensure consistent job titling and leveling, enable better workforce reporting and analysis, and provide leaders with clear guidelines for promotion. High-performing companies continuously examine and restructure the overall career framework to promote talent mobility, enhance learning opportunities, and improve employee engagement and retention.
- The need for greater transparency
M&A is a complex business strategy that requires clear lines of communication and a high level of transparency. Despite the confidential nature of these transactions, effective communication and change management strategies are imperative to help build trust and confidence across merging entities and support employee productivity and morale. Whether combined with an overarching plan or one focused exclusively on total rewards, an ideal communications strategy allows for several ‘touchpoints’ throughout the process. Leaders, managers, and employees must be earnestly included in the transition and implementation journey to understand how the new organization will positively impact the employee rewards experience.
KEY TAKEAWAYS
It’s important to note that only some M&A transactions are successful – many struggle to achieve the strategic goals and operational efficiencies originally envisioned within the timeframe established. While effective integration of an organization’s total rewards strategy does not define a transaction’s overall success or failure, it is a critical contributing factor. Organizations should look to complete this integration in a timely manner and with as much compassion and transparency as possible.
Although these considerations are relevant during any stage of an actual transaction, they also pose important planning questions for organizations that are contemplating but have yet to pursue any M&A opportunities. Given the current environment – with a strong emphasis on cost containment, operational efficiency, and employee retention and engagement – organizations not currently considering any partnerships can benefit from a more holistic and continuous assessment of these foundational aspects to help ensure consistency and market competitiveness.
PODCAST | 2024 Priorities for the Board Compensation Committee
Tune into our expert-led podcast to elevate your executive compensation strategy!
LISTEN TO PODCAST
The complexity of operations is at an all-time high for many hospitals and health systems nationwide. As some leaders continue to step away – leaving a critical gap in expertise – the search for qualified executive talent is more pressing than ever.
Here at SullivanCotter, we understand that securing leadership capable of leading through such change while balancing ongoing financial constraints is easier said than done.
In this AHLA-sponsored podcast, we collaborate with legal expert Michael Peregrine to provide a blueprint for compensation committees to follow as they redefine their approach to executive compensation.
Tune in to hear us tackle topics such as:
- Differentiating rewards in a dynamic marketplace
- Aligning talent strategy with important recruitment and retention needs
- Assessing incentive plan effectiveness
- Implementing critical governance structures
INFOGRAPHIC | APP Workforce Insights: Family Medicine
Learn more about family medicine work expectations, models of care, billing practices and more.
As healthcare organizations seek to improve access, quality, service, and affordability, developing a strategy to integrate, optimize and engage the growing advanced practice provider (APP) workforce across all specialties is essential.
With the latest optimization and utilization benchmarking data, organizations can establish a comprehensive APP workforce strategy and prioritize critical areas of opportunity. Consider the following specialty-specific insights into Family Medicine when evaluating your APP workforce.
Examining the Implications of Increasing Executive Pay Scrutiny
How can your organization ensure executive compensation programs are responsible, reasonable and sustainable?
Renee Stolis, Managing Principal SullivanCotter, and John Putnam, Managing Principal SullivanCotter
Many not-for-profit health systems nationwide have struggled to sustain or improve performance in recent years due to unprecedented financial concerns, workforce shortages, wage pressures, inflation, and other operational issues. In addition to addressing operational performance, healthcare organizations are growing considerably more complex as they consider options for continued growth, diversification of revenue, and optimization. As a result, the executive talent market remains highly competitive as the demand for leadership with the necessary skills and experience to lead through such unprecedented times continues to outpace supply.
This is driving up executive compensation in an already competitive market. Against this backdrop, broader issues of patient access and affordability, the ability for employees to earn a living wage, ongoing government deficits, and the current political environment are fueling scrutiny of the healthcare delivery system. Executive compensation is front and center in these discussions:
- Lawmakers, unions, and the media continue to focus on the ratio of CEO pay to the average worker. While not specific to not-for-profit health systems, it highlights the broader dialogue around the relationship between executive and broader workforce compensation.
- Ballot initiatives are also being introduced to limit hospital executive pay. For example, a ballot initiative had been introduced in Los Angeles on whether or not to cap the total compensation of executives, managers, or administrators at local privately owned hospitals at $450,000.1
- Pay transparency laws are on the rise – requiring organizations to post pay ranges for employment opportunities. Several states already have such laws, while many others are considering or intending to follow them. Federal pay transparency legislation is also pending.2
- The relationship between the public charity provided by not-for-profit health systems and tax-exempt status is being examined by the media and state and federal legislators. In October 2023, the Senate Health, Education, Labor, and Pensions Committee issued a report citing limited charity care provided by not-for-profit hospitals relative to organizational revenues and CEO compensation.3 As another example, the state court in Pennsylvania has challenged real-estate tax exemptions.4
While the Boards of not-for-profit health systems have long overseen executive compensation consistent with accepted best practices and governance standards, continued scrutiny may present greater risks for how executive compensation practices are perceived. Executive compensation practices deemed unreasonable or unfair may raise compliance concerns, increase reputational risk and influence consumer preferences, exacerbate workforce tensions, be leveraged by unions in organizing efforts and contract negotiations, and motivate elected officials and regulators to influence broader health care policy.
As such, the Compensation Committee must ensure that executive pay programs are reasonable, responsible, and sustainable while supporting recruitment, retention, and performance needs in a dynamic labor market. This requires considering the executive compensation philosophy, program, and pay decisions more broadly across multiple perspectives beyond market competitiveness.
Taking a Broader View of Executive Pay
By adopting a more holistic, data-driven approach to reviewing and refining the executive pay philosophy, designing the executive compensation program, and effectively assessing and governing pay decisions, Boards and Compensation Committees can ensure that executive rewards programs remain highly defensible and beyond reproach as market conditions evolve, new risks emerge, and organizational dynamics shift.
Below are several key considerations for management and the Compensation Committee to address as part of an ongoing process to ensure alignment of executive compensation with the organization’s mission, while also meeting objectives related to recruitment, retention, equity, affordability, and performance.
Performance:
Aligning pay with performance has long been a cornerstone of executive compensation programs. Within not-for-profit health systems, the use of incentive-based compensation is the norm. To help support defensibility, organizations should clearly define performance objectives and demonstrate a strong connection between executive compensation and organizational performance.
- Do our incentive plans reflect the organization’s key operating and strategic priorities?
- Do our incentive performance goals represent an appropriate degree of stretch so payouts are commensurate with performance outcomes? Have we externally validated the performance standards to ensure they are meaningful?
- Do we consider our organization’s relative performance versus peers when determining incentives?
- Does our competitive positioning of pay align with the organizational performance?
Mission:
Tax-exempt health systems are responsible for showing how they serve the broader public good. Some external stakeholders have questioned the appropriateness of tax-exempt status by citing high levels of executive compensation in relation to community benefit. While ‘community benefit’ is not well-defined, it calls into question an organization’s overarching mission, vision, and values and whether it effectively serves the community in which it operates. Compensation should be evaluated in the context of how well the organization fulfills its mission.
- How do we define if we have succeeded in our mission? Do our performance-based incentive plans effectively align with our mission, vision, and values?
- Are there specific measures that should be incorporated into our incentive program to ensure a positive impact on the broader communities served? Are there opportunities to incorporate other attributes of our mission in the compensation program (e.g., education, research)?
- How does the compensation structure balance financial results with other performance measures aligned with our mission?
- Should we consider having specific measures related to community benefit or other impact in our incentive programs or as a funding trigger?
Market Competitiveness:
Offering competitive compensation ensures the organization can secure skilled and experienced executives. This is not just about where pay is relative to peers but also about ensuring that executive compensation and benefits programs are contemporary and effective in achieving their objectives.
- Are current compensation levels aligned with the competitive targets articulated within the philosophy?
- Should we segment our compensation philosophy to articulate different market targets for different roles or businesses based on their criticality to the mission?
- What mechanisms exist to regularly review and update compensation programs to maintain relevance and effectiveness?
Talent Strategy:
As the scope of responsibility widens and organizations continue to diversify their business strategies, the need for broader skill sets has expanded the search for executives beyond the traditional health care market for select positions. Furthermore, given a constrained talent market, succession and talent management plans are being adapted to mitigate risk during an unplanned transition and identify leadership deficits in key strategic areas. Comparing to the right peer groups can help ensure that the compensation program supports the organization’s growth and enables it to effectively recruit and retain its executives. Furthermore, given certain financial constraints, directing compensation to high performers or potential successors is critical.
- Do our compensation peer groups reflect where we source executive talent? Does this differ for certain positions and areas of the business?
- How are we mitigating talent risks to ensure we retain the talent we have and plan for the talent/skills we need? Is our succession planning process sufficiently robust?
- Do our programs allow for adequately differentiating between high-performing and high-potential talent?
- Are we optimizing the use of our compensation spend? Are we directing differentiated pay to the roles and incumbents that are most critical, highest performing, and most likely to impact the success of our mission?
- Have we reviewed the collective holding power of various compensation programs to understand how such programs support executive retention?
Efficiency:
With changing care models and greater pressure on financial performance, health systems must look more holistically at their leadership structure to ensure it is optimized for operational excellence and supports cost efficiency. This includes examining headcount, spans of control, and the titling/leveling distribution across the organization.
- What is our total expenditure for the executive rewards program?
- How does our overall executive leadership count and spend compare to peers?
- Is our leadership structure optimized for growth and efficiency? Is it aligned with the capabilities and processes needed to optimize the impact we have on carrying out our mission and impacting the communities we serve?
Equity:
Equitable pay practices are crucial for attracting and retaining top-tier talent by demonstrating a commitment to fair rewards for all leaders, regardless of age, race, or gender. This applies to how similar leadership roles are paid in relation to each other and includes how pay practices and policies align across the organization’s entire workforce. While this does not imply that all programs must be employed universally across the organization, it does suggest that similar guiding principles are applied to all compensation decision-making.
- Have we conducted a formal pay equity analysis?
- How do our executive compensation pay philosophy principles align with the broader workforce? For example, are the peers, compensation and benefits program attributes, and market targets appropriate across workforce cohorts? If they are not consistent, can we clearly articulate why?
- Are our rewards programs designed fairly to deliver comparable value and benefits for leaders at similar levels across the organization?
Committee Transparency and Compliance:
Organizations must remain actively engaged and vigilant. This includes ongoing education on industry trends and regulatory developments. It also includes reaffirming the Committee’s role, evaluating its performance, and regularly updating the Board on compensation decisions, compliance initiatives, and policy changes.
- Have we revisited our governance process to ensure proper oversight and alignment with regulatory requirements?
- Are we conducting regular committee education and orientation?
- Is the full Board appraised of the executive compensation governance process?
- Are we keeping abreast of emerging market trends and best practices?
- Do we have a media strategy to respond to scrutiny and communicate executive compensation decisions to key stakeholders?
Conclusion
As health systems realign their strategic objectives within a rapidly changing health care environment, executive compensation programs are evolving in kind. Increasingly, this evolution includes developing a more holistic executive compensation program that optimizes total expenditure while balancing key considerations such as pay competitiveness, talent strategy, mission alignment, performance and equity.
Scrutiny of executive compensation – from the media, regulators, and other internal and external stakeholders – is expected to persist amidst ongoing financial pressure while competition for talent increases and compensation levels grow. To help proactively mitigate potential risks associated with this heightened level of scrutiny, it’s important to ensure that the compensation program aligns with the organization’s mission and is highly defensible and beyond reproach. While competitive pay is important, this requires a more holistic and balanced review of multiple dimensions embedded within the Compensation Committee’s ongoing process.
Sources:
1. Reyes, E.A. (June 21, 2023). “LA Voters Clamp Down on Pay for Hospital Executives”. Los Angeles Times.
2. H.R.1599. (March 14, 2023). Salary Transparency Act. 118th Congress.
3. Senate Health, Education, Labor and Pensions Committee. (October 10, 2023). “Executive Charity Report”. United States Senate.
4. Brubaker, H. (December 5, 2023). “PA Supreme Court won’t hear Tower Health’s appeal of Phoenixville Hospital’s property tax case”. The Philadelphia Inquirer.
PRESS RELEASE | Health Care Organizations Deploy Cost-Cutting Initiatives as Labor Costs Grow
Health Care Organizations Deploy Cost-Cutting Initiatives as Labor Costs Grow
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March 7, 2024 – CHICAGO – SullivanCotter, the nation’s leading independent consulting firm in the assessment and development of total rewards programs, workforce solutions, and data products for health care and not-for-profits, has released findings from its 2023 Workforce Metrics Benchmark Survey.
While many health care organizations have begun to experience modest post-pandemic financial recovery, ongoing workforce challenges – high turnover, employee burnout, wage pressure and other recruitment and retention issues – are adding to cost concerns. As labor expenditure remains high, hospitals and health systems are reevaluating the size and shape of their employee populations to offset rising costs and create a more affordable and sustainable workforce architecture.
Despite only slight increases (up less than 1% from 2022) in the overall size of the workforce, year-over-year comparisons show that the cost of labor continues to rise at a much faster rate. Annual base payroll expense, which constitutes the vast majority of an organization’s labor expenditures, has gone up almost 10% from 2022 to 2023. For the average participating organization with an annual base payroll expense of over $2 billion, this has added about $200 million to the expense line.
Diving deeper into these findings – including data reported on multiple job families and demographic groupings throughout different career level stages – provides insight into how organizations can support ongoing expense management and workforce efficiency initiatives.
Assessing Workforce Cost and Structure
Although growth in the size of the workforce has slowed across all career stages – Executives, Leaders, Managers and Individual Contributors – as compared to last year, many organizations are still experiencing unsustainable wage growth when adjusted for headcount. Base payroll cost for Individual Contributors, comprising the largest career stage, has increased by 9.6% as compared to 7.2% in 2022. Executives, Leaders and Managers are seeing labor cost growth (up to 5-6%) on par with last year’s results after adjusting for changes to headcount.
“While this analysis is consistent with prevailing industry wage pressures, there are also several other factors, such as new technology, clinical innovations, investments in new services, key strategic initiatives, and more driving changes in the composition of the workforce. Organizations continue to react to an evolving labor market, and they may see new positions being created, fewer lower-paying jobs, or a change in the mix of different job levels and career stages – all of which have a profound impact on overall labor expenditure – as these factors play out,” said Tim Pang, Principal, SullivanCotter.
As hospitals and health systems rebalance the size and shape of their workforce to help address cost and efficiency concerns, many are focusing more acutely on optimizing managerial oversight and span of control. The survey results indicate that a typical reporting structure based on the median number of FTEs consists of almost 180 FTEs reporting up directly and indirectly through each individual Executive. This includes 4.3 Leaders for every Executive, 2.4 Managers for every Leader, and 15.8 Individual Contributors for every Manager. These benchmarks, however, can vary widely depending on the functional area. Targeting a wider span of control can enable a more efficient management model where less supervision is required and employees are able to work more autonomously. This can correlate with higher levels of employee engagement and satisfaction – particularly when direct patient care is involved.
Additionally, many organizations continue to review Executive, Leader, and Manager positions that do not have formal people oversight to ensure appropriate leveling and accountability and reduce redundant management layers. When analyzing the direct span of control by career stage, this year’s survey reports that more than 10% of Executives do not have any direct reports. This increases to 21.9% and 26.7% for Leaders and Managers, respectively.
“Whether due to a lack of formal leveling criteria, having too many layers of management hierarchy, or running out of room on the Individual Contributor career ladder, this practice can impact perceived equity across the organization and dilute the management and leadership structure. Creating clear job and level definitions can help move people into the right roles and ensure that their title is reflective of their intended scope of responsibility,” said James Roth, Managing Principal, SullivanCotter.
Workforce Demographics – Gender, Age and Race
As important diversity, equity and inclusion (DE&I) initiatives remain a top priority for health care organizations nationwide, many are looking for greater insight into the diversity of their employee populations as represented across race, gender, and other demographic characteristics.
Across the 19 clinical and non-clinical job families included in the survey, gender representation is highly skewed with females comprising 73% of the workforce in 2023. This representation is highest in Financial Services, Nursing, and Health Information Management. While the three job families with the highest male populations are Facilities, Information Technology, and Emergency Medical Services, these are more evenly split and range from 49.7% – 59.8% males.
When analyzing by career stage, female representation at the Manager level is strong at 72.4%, but steadily declines to just under 50% for Executive roles – driven by large female populations in a small number of functional areas such as Nursing – indicating that fewer females are getting promoted into senior leadership roles despite comprising a majority of the workforce. Increasing female representation at this level continues to be an important area of focus for many organizations.
Generational representation also remains fairly stable but with slight shifts as Baby Boomers retire and open up new career pathways for Millennials into Director-level and management positions. Facilities Services and Health Information Management have the largest populations of Baby Boomers (both over 25%) and carry the most significant retirement risk. The positions attracting the most Millennials and Centennials – the youngest members of the workforce – include Basic Science and Research (76.5%) and Emergency Medical Services (71.6%).
Conversely, minority representation increased greatly year-over-year across all career stages – up 17.1% for Leaders, 15.7% for Managers, 13.6% for Individual Contributors, and 11.5% for Executives. When analyzed by distribution across career stage, minority representation is highest at the Manager level (25%) but then slowly decreases to 15.4% at the Executive level. Ongoing retirements over the next five to 10 years have the potential to change the demographic landscape of the health care workforce.
“We are starting to see some positive improvements in gender and minority representation across the board. To help maintain this progress and keep moving in the right direction, organizations must remain committed to supporting critical DE&I initiatives and building a more representative workforce. This includes bridging the gap in minority representation as you move up into the Executive ranks,” said Ted Chien, President and CEO, SullivanCotter.
Planning Considerations for 2024 and Beyond
Although health care organizations are cautiously optimistic about recent improvements in financial performance, many plan to reduce administrative expenses by modifying the size and shape of their workforce, centralizing key services, redefining job levels and career stages, and optimizing managerial span of control. There are several important considerations related to workforce cost and structure that organizations must be aware of as they move further into 2024 and beyond.
This includes:
- Address rising payroll expense by leveraging technology more effectively, improving key processes, and rebalancing the size and shape of the workforce to create a more sustainable and affordable model moving forward.
- Focus on capturing cost savings associated with the standardization and centralization of key services. The push for greater efficiency is putting internal service delivery in the spotlight and, given the somewhat fragmented operating models of non-clinical/administrative job families, it is important to understand the impact that centralization can have within functions like Human Resources, Finance, Information Technology, and more.
- Review span of control to help optimize managerial oversight and identify potential cost-saving opportunities. This includes understanding the importance of having clear job-level definitions so you can move people into the right roles as needed without diluting your management structure, creating potential inequities, or introducing redundant management layers.
- Succeed in health equity by committing to critical DE&I initiatives. Minority representation has increased across all career-level categories. Optimizing the workplace so that all employees can thrive is imperative to continued business success. It requires ongoing consideration to help avoid workforce stagnation to ensure progress.
SullivanCotter’s 2023 Workforce Metrics Benchmark Survey includes critical benchmarking data across clinical and non-clinical job families, six career-level categories, and important demographic groupings to provide insight into the following metrics:
- SIZE: Number of FTE headcount
- SHAPE: Career stage distribution of FTE headcount
- COST: Annualized base payroll expense of FTE headcount
- DEMOGRAPHICS: Gender, racial and generational representation
- OVERSIGHT: Management direct span of control
For more information on SullivanCotter’s surveys, please visit our website at www.sullivancotter.com, or contact us via email or by phone at 888.739.7039.
About SullivanCotter
SullivanCotter partners with health care and other not-for-profit organizations to understand what drives performance and improve outcomes through the development and implementation of integrated workforce strategies. Using our time-tested methodologies and industry-leading research and information, we provide data-driven insights, expertise, and data products to help organizations align business strategy and performance objectives – enabling our clients to deliver on their mission, vision and values.
Note to media: Additional data and interviews are available on request.
INFOGRAPHIC SERIES | Workforce Metrics Benchmark Survey Insights
Looking for workforce data and innovative new strategies to manage the growing cost of labor?
Discover how the size, shape and cost of your health care workforce compares to the market with data from SullivanCotter’s growing Workforce Metrics Benchmark Survey database.
Learn more from our recent series of infographics:
Workforce Structure and Cost
Evaluating your workforce structure to optimize the mix of management and staff-level employees can help to streamline performance while also reducing costs. To help address an ongoing health care workforce crisis, organizations require critical insight into the size, shape, and cost of their employee population. Optimizing your workforce structure to ensure an efficient mix of management and staff employees can help streamline performance while also managing costs.
Managerial Oversight and Span of Control
Looking to reduce the cost of labor and enhance employee autonomy, satisfaction, and engagement? As health care organizations look for better ways to optimize care delivery and improve performance, evaluating the number of direct and indirect reports can identify opportunities to streamline managerial oversight. This helps to reduce the cost of labor and can lead to improved employee autonomy, engagement, and satisfaction.
Workforce Size
Are you struggling to manage the size and complexity of your employee population? Understanding workforce growth and distribution across different job families and how this compares to the market plays a key role in effective workforce planning.
Workforce Demographics
Looking to build a more diverse and representative workforce? As important diversity, equity, and inclusion (DE&I) initiatives remain a top priority for health care organizations nationwide, many seek greater insight into the composition of their employee populations as represented across race, gender, and other demographic characteristics.
Dive deeper into the data with this year’s survey report.
Effectively managing the size, shape, and cost of your employee workforce remains a top priority in a complex marketplace.
The 2023 Workforce Metrics Benchmark Survey includes critical data on clinical and non-clinical job families, 6 career-level categories, and important demographic groupings to help answer critical workforce planning concerns.
Case Study | Co-Sourcing: Don’t let critical compensation initiatives fall to the wayside
Improve operational efficiency and reduce the burden on in-house HR and compensation functions with our innovative new co-sourcing solution.
It remains challenging for organizations to successfully manage critical compensation functions amidst an ongoing health care workforce crisis. Our approach to co-sourcing combines the insight and operational expertise of SullivanCotter consultants with the capabilities of your organization’s in-house professionals.
Learn how SullivanCotter worked with one organization to address time and resource constraints by assisting with compensation planning, management of annual survey submissions, and the delivery of additional strategic and operational support as needed.
Without a well-defined and consistent approach for various market benchmarking activities, the client was struggling to support the annual compensation planning process.
SullivanCotter worked closely with the client to manage critical compensation functions that had previously been hindered by a lack of internal resources, time or expertise.
Seeking operational support allowed the organization to leverage SullivanCotter’s expertise in developing a more consistent and accurate compensation management process.
Interested in discussing how co-sourcing can work for your organization?
Our approach to co-sourcing allows us to provide annual compensation planning, survey operations, market benchmarking, and other services to help your organization strategize, effectively manage, and enhance results in a complex environment.
Contact us to learn more.
Case Study | Transform Your Operations with Co-Sourcing
Don’t let critical compensation initiatives fall to the wayside
Improve operational efficiency and reduce the burden on in-house HR and compensation functions with our innovative new co-sourcing solution. We combine the insight and operational expertise of SullivanCotter consultants with the capabilities of your organization’s in-house professionals.
We recently stepped in to provide support to an organization who was not satisfied with their previous co-sourcing relationship – which caused them to fall behind on compensation management.
Due to several issues affecting the organization’s in-house compensation team, the client was unable to autonomously administer the compensation program without co-sourcing support.
SullivanCotter worked closely with the client to identify and take charge of important initiatives that were falling behind due to lack of internal resources or gaps in expertise.
The organization leveraged SullivanCotter’s deep industry expertise to develop a strong co-sourcing partnership – allowing them to more effectively address critical operational needs.
Interested in discussing how co-sourcing can work for your organization?
Our approach to co-sourcing allows us to provide annual compensation planning, survey operations, market benchmarking, and other services to help your organization strategize, effectively manage, and enhance results in a complex environment.
Contact us to learn more.
INFOGRAPHIC | Academic Medical Center Compensation Trends
How does your physician and APP compensation strategy compare to other academic medical centers?
Due to the tripartite mission of education, research, and patient care, academic medical centers (AMCs) face a number of unique challenges.
Amid intense competition for faculty physicians and advanced practice providers (APPs), many are looking to adopt a more strategic approach to compensation – requiring comprehensive, data-driven insight into pay levels, productivity, work effort allocation and more.
Utilize benchmarks from SullivanCotter’s 2023 Physician Compensation and Productivity Survey – which features data from 78 medical schools on 76,000 academic physicians and 40,000 APPs – to help address the following questions:
- Does faculty physician compensation support recruitment and retention?
- Do productivity levels support financial sustainability and growth?
- Does work effort allocation support patient access and the academic mission?
- Is APP compensation competitive compared to other organizations?
ARTICLE | Physician Practice Valuations - The Evolving Asset Approach
Physician Practice Valuations – The Evolving Asset Approach
Determining the most effective approach for strategic and competitive growth.
Although market consolidation has been a longstanding industry norm – even increasing in recent years due to the rise of new industry players and challenges associated with operating an independent physician practice – the valuation methods used to assess practice enterprise value are evolving.
In this article, SullivanCotter outlines the importance of utilizing a more modern and holistic approach to asset valuation – one that considers all capital, both tangible and intangible – to understand the true value of a transaction. Partnering with a firm that specializes in healthcare valuations helps organizations ensure that valuations are accurate, compliant, and strategically aligned with competitive growth goals.
Originally published by the American Association of Provider Compensation Professionals
Reevaluating Health Care Executive Compensation to Support a Diversified Business Strategy
Support business diversification and innovation with total rewards programs that address unique operating models, performance expectations and talent needs
By John Collins – Principal, SullivanCotter and Bruce Greenblatt – Managing Director and Executive Workforce Practice Leader, SullivanCotter
Introduction
Not-for-profit (NFP) health care organizations face an extremely challenging operating environment and sustained financial headwinds. Labor and other operational costs are increasing, while organic revenue growth opportunities are limited by patient access challenges, increasing competition and payor reimbursement. As a result, average operating margins for the industry are near or only slightly above break even, compromising organizations’ ability to invest and meet their future clinical, teaching and research objectives.
NFP health care organizations seek opportunities to diversify and grow revenue to ensure their financial sustainability and meet their missions. Some key opportunities being explored include commercializing internal innovations and intellectual capital, acquiring or spinning off operating companies into subsidiary businesses, and starting venture capital (VC) or private equity (PE) style investment funds.
While in some cases, health care organizations may create joint ventures to further these objectives, in many situations, these diversified businesses are embedded within the NFP health care organization or a for-profit subsidiary. These businesses often require talent sourced from different markets beyond health care. In addition, their business strategies and operating objectives often differ from traditional health system goals, and thus, performance expectations may be unique to the diversified business.
Tailored compensation arrangements and incentive programs that vary from the core health system program are required to effectively recruit, retain and motivate leaders within these new businesses. Over the past several years, many health systems have implemented such distinct programs. Below we review compensation strategies and program design considerations for leaders of such businesses.
Key Issues that Inform Compensation Philosophy and Design for Leaders of Diversified Businesses
When determining how to compensate leaders of a diversified business, several questions about the organization structure, operating character and strategic/financial intent of the business need to be considered to inform an appropriate compensation philosophy and program design:
| Key Design Issues | Considerations | Implications for Rewards |
|---|---|---|
| Consistency | Is a separate compensation approach needed to support talent attraction, retention and engagement in the new business? Does creating a different compensation program create any issues with internal equity? | Determination of whether a distinct compensation program is necessary and appropriate. |
| Operating Status | Is the diversified business a defined operating unit or select individuals? How might this change over time? | If select individuals within the NFP, a variation of the NFP Corporate plan may be appropriate (e.g., using individual goals to reward for unique business focus). If there is a separate operating unit, a distinct compensation plan could be utilized. |
| Incorporation Status | Will the business be created as a for-profit (FP) enterprise, or will it operate as a part of the NFP parent company? If a FP subsidiary exists, will it be formed as an LLC, C-Corp., S-Corp., etc.? | NFP businesses utilize cash compensation vehicles. FP businesses could use cash plans or other forms of compensation (e.g., equity, profits interest, carried interest, etc.) based on the incorporation status of the business unit and its business strategy and operating objectives. |
| Strategic Focus | Is the business a long-term operating asset of the parent? Is the business an operating company that may be sold or IPO? Is this a capital fund to invest in businesses (i.e., a portfolio company in a VC/PE type of fund)? How might this evolve over time? | A long-term strategic operating business (i.e., no monetization event) lends itself more to using a cash long-term incentive. If there is likely to be a sale, IPO, equity compensation may be appropriate. If the business is a financial investment in a portfolio, a return on investment or carried interest program may be appropriate. |
| Funding | Will investment be sought by outside partners (whether other NFP health care partners or other investment partners)? | If the NFP is fully capitalizing the company, it will have greater flexibility as to the compensation plan. If outside investors are involved, they will likely have perspectives on the appropriate compensation vehicles. |
| Operating Priorities | What are the indicators of success for the business or mission? How does this vary from the NFP parent’s business? Are there interdependencies with the parent company’s operations? | The priorities of the business inform potential incentive measures under the plan. If there are operating interdependencies with the parent, it may be appropriate to have shared goals with the parent in the leadership plan to support alignment. |
| Talent Market | Who are the competitors for talent? Will the diversified business be hiring from outside the NFP parent? | The sources of talent will inform the total required compensation and the mix of compensation between salary, incentive compensation, and benefits. |
Compensation Philosophy and Program Design Considerations
Based on a review of the attributes of the business, the organization should develop a specific compensation philosophy and program design for the diversified business. The following areas should be considered:
Compensation Philosophy
If a separate compensation program is developed for the diversified business, a compensation philosophy should be articulated to set the guiding principles for the program. Attributes of the compensation philosophy include the following:
- Competitive Talent Market: Define the talent markets from which leaders will be recruited. The applicable markets will inform benchmarking of overall pay levels (e.g., health care, managed care, for-profit general industry, etc.).
- Desired Target Pay Levels: Determine the desired positioning of base salary, total cash compensation (salary plus annual incentive), total direct compensation (cash compensation plus long-term incentive) and total compensation (direct compensation plus benefits).
- Mix of Fixed vs. Variable Pay: Determine how much pay will focus on performance-based incentive compensation versus salary. For high-growth businesses where a monetization event is planned, base salaries typically are a smaller portion of pay, while incentives are more significant. For a strategic operating business, there may be more balance between fixed and variable pay.
- Mix of Annual vs. Long-Term Incentives: Determine the desired emphasis on annual versus long-term incentives. For a business expected to be sold or monetized, there is typically a greater emphasis on LTI compensation and more modest annual incentives. The mix between annual and LTI is more balanced for businesses that are long-term operating companies.
- Variation from NFP Parent Philosophy: Validate that the parent organization is comfortable with a distinct philosophy for the diversified business. A distinct philosophy is more common where the diversified business is operationally independent of the parent, and where there will be limited talent transfer between the parent and the diversified business.
Incentive Design
Annual Incentives –Annual incentive program design should consider whether the diversified business will have its own plan or use the NFP parent company’s annual incentive program.
- A separate plan is typically used when there are limited interdependencies between the NFP parent and the diversified business or if the diversified business’s success indicators are distinct from the NFP parent.
- Where there are interdependencies between the NFP parent and the diversified business, the diversified business typically utilizes the NFP parent’s annual incentive with accountability for shared system goals, plus the plan may include a distinct component tied to the diversified business.
Long-Term Incentives –The specific long-term incentive vehicle implemented will be influenced by the various issues noted above (incorporation status, talent market, exit strategy, etc.). Participants in the long-term incentive plan (LTIP) typically are limited to employees of the diversified business. The most common approaches in the market are summarized below. These alternatives should be carefully considered based on the structure and objectives of the diversified business.
- NFP Parent Cash LTIP. The Parent NFP’s corporate LTIP plan may be used by a diversified business that has significant interdependencies with the NFP parent. Parent company cash LTIPs typically have performance periods of three years, participants are limited to the most senior executives, and performance measures typically include a select number (2-4) of critical multiyear objectives. The diversified business should have a meaningful impact on the parent company’s long-term performance outcomes.
- Separate Cash LTIP for the Diversified Business. The diversified business may have a separate cash-based LTIP when the business is an operating company (i.e., not an investment management company) that will be run as a long-term asset with no plans to IPO or sell. These plans are structured similarly to an NFP parent cash LTIP, with a 3-year focus that includes several multi-year performance objectives. For newly formed companies with unclear financial objectives, the cash LTIP often focuses on strategic objectives and growth metrics. For more established operations, the cash LTIP is typically tied to earnings (e.g., EBITDA, operating income, etc.) and growth metrics (e.g., revenue, membership, etc.).
- Equity LTI Awards. Equity compensation may be used for FP subsidiaries with a plan for a monetization event (e.g., sale or IPO). Stock options are the most commonly used vehicle to align the diversified company’s employees with value-creation objectives. Other equity may also be used in appropriate situations (e.g., restricted stock, performance-based restricted stock). Equity typically is not used if no monetization event is planned due to the potential for cash drain from operations. A buyer via sale or the equity markets via IPO is the best way to fund award buyouts, to ensure
affordability. - Profits Interest. A profits interest is similar to a stock option award. It can only be utilized where the diversified business has been formed as a Limited Liability Company (LLC) rather than an S-Corporation or C-Corporation. Profits interests are typically structured like stock options in that they reward for increases in company value, and do not convey any ownership rights to the recipient. Like equity awards, since profit interests are based on company value, they typically only realize value in the event of a company sale or IPO, since a buyer or equity market is the preferred approach for funding award cash-outs. Profits interest offer an additional benefit over other forms of compensation in that any proceeds received
from a profits interest award are taxed at capital gains tax rates. - Phantom Equity. Phantom Equity is a cash LTIP program that is designed to mimic equity by rewarding value creation. Phantom Equity programs rely on a formulaic approach to calculating the value of the diversified business. Such programs can be designed in various ways like options, restricted stock, or performance-based restricted stock. Such programs are rarely used because they are complex to design and administer. Since they are tied to a formula valuation and are paid in cash, they may result in a liquidity drain on the company. The value realized by the executive team may not be aligned with the parent company’s actual returns.
- Carried Interest/Return on Invested Capital (ROIC) Plan. In the case of a corporate venture capital or private equity business, where the organization invests capital in 3rd party start-ups or mature companies and seeks to maximize the return on its investment, the incentive plans may be structured similarly to venture capital or private equity firms. Such plans include Carried Interest and ROIC Plans, where rewards to the business leaders are tied to realized returns on the portfolio of investments, often over a minimum required return (hurdle).
Other Considerations
As incentives are developed for the leaders within a diversified business, the following additional issues should be considered:
- Parent NFP Executive Participation. Participation in the special incentive programs typically is limited to employees of the diversified business,
with NFP parent executives not eligible to participate. The typical reason for excluding the participation of NFP parent executives is to manage conflict of interest and ensure that the NFP parent executives’ incentives are aligned with the parent organization’s objectives. In addition, if the subsidiary is a for-profit organization, there may be legal issues related to the parent’s NFP status that limit the possibility of granting awards to the parent executives due to prohibited inurement issues. NFP parent executives do not typically participate in equity arrangements unless they dedicate more than 50% of their time to FP entity activities. In these cases, organizations often split the pay such that part of the compensation is received from the subsidiary and part is from the NFP parent. Reasonableness and private inurement issues would apply to compensation received for services to the NFP parent. Legal counsel should be engaged if the NFP parent is considering providing awards to their executives. - Intermediate Sanctions, Fair Market Value (FMV) and Other Regulatory Considerations. As a NFP organization, parent organizations should assess if there are implications for the reasonableness of compensation for diversified business employees. In addition, FMV and Commercial Reasonableness considerations may be necessary for physician leaders.
Conclusion
As NFP health care organizations seek to expand their revenue streams, many are leveraging innovations to further their mission. A natural evolution of this trend is the development of start-up businesses that require significant parent-company capital investment and may be further supported by external investors or joint ventures. Separate compensation programs tailored to the diversified business needs can be an effective tool to recruit, retain and engage leadership talent. Careful consideration should be given to such programs as they are developed to ensure they are tailored to support the organization’s operating model; performance expectations and talent needs.
INFOGRAPHIC | 2023 Physician and APP Compensation Trends
Median total cash compensation for physicians and APPs continues to grow across all major specialty areas
SullivanCotter’s recent survey findings indicate that total cash compensation for physicians and advanced practice providers is growing at a faster rate than in previous years.
There are a number of factors likely contributing to this growth:
- Ongoing pandemic recovery
- Changes in physician and APP supply
- Transition to the new Physician Fee Schedule
- Indirect response to inflation
- Compensation increases in nursing and other clinical support roles
Learn more about median TCC by specialty area and track the growth in annual compensation for Primary Care, Medical, Surgical and Hospital-Based specialties over the past five years. Findings are from SullivanCotter’s 2023 Physician Compensation and Productivity Survey and SullivanCotter’s 2023 APP Compensation and Productivity Survey.
INFOGRAPHIC | 2023 Total Rewards Pulse Survey
Total rewards strategies continue to evolve in response to ongoing health care workforce crisis
SullivanCotter recently surveyed 82 healthcare organizations on their total rewards practices. The findings indicate some stabilization or improvement in turnover and engagement — due in part to strategic compensation, benefits and workforce initiatives.
In light of recent healthcare workforce challenges, many organizations are reassessing various workforce strategies in order to stay competitive in a tight marketplace for talent. This includes reviewing employee pay structures, pay equity, job architecture, headcount and more.
Learn more about the top total rewards strategies that organizations have utilized within the past 12 months, different actions organizations are taking to address turnover, and other additions and enhancements being introduced.
INFOGRAPHIC | APP Workforce Insights – Inpatient Cardiology
Learn more about specialty-specific work expectations, models of care, billing practices and more.
As health care organizations seek to improve access, quality, service, and affordability, developing a strategy to integrate, optimize and engage the growing advanced practice provider (APP) workforce across all specialties is essential. With the latest optimization and utilization benchmarking data, organizations can establish a comprehensive APP workforce strategy and prioritize critical areas of opportunity. Consider the following specialty-specific insights while evaluating your inpatient cardiology APP workforce.
INFOGRAPHIC | APP Workforce Insights – Outpatient Cardiology
Learn more about specialty-specific work expectations, models of care, billing practices and more.
As health care organizations seek to improve access, quality, service, and affordability, developing a strategy to integrate, optimize and engage the growing advanced practice provider (APP) workforce across all specialties is essential. With the latest optimization and utilization benchmarking data, organizations can establish a comprehensive APP workforce strategy and prioritize critical areas of opportunity. Consider the following specialty-specific insights while evaluating your outpatient cardiology APP workforce.
ARTICLE | Co-sourcing Strategic Compensation Management Initiatives
Don’t let critical compensation initiatives fall to the wayside.
Co-sourcing is an immediate solution with long-term benefits
As health care organizations continue to struggle with ongoing clinical workforce shortages, it’s important to note that other non-clinical roles and shared services departments are facing similar staffing challenges.
If in-house compensation and human resources teams are finding themselves overburdened or understaffed during such an unprecedented time, co-sourcing can provide interim support to help alleviate any constraints in timing, resources, recruitment or experience.
Featured in a recent article from the HR Daily Advisor, SullivanCotter’s Cathy Loose and Christina Miller discuss how highly-skilled consultants can collaborate with health care industry leaders and internal team members to reduce the operational burden so they can focus on patient care, managing the organization, and delivering on strategic business imperatives.
PRESS RELEASE | Median Hourly Rates Up by Over 5% for Health Care Employees
Survey report indicates upward pressure on compensation for hourly employees due to health care workforce crisis
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December 7, 2023 – CHICAGO – SullivanCotter, the nation’s leading independent consulting firm in the assessment and development of total rewards programs, workforce solutions, and data products for health care and not-for-profits, has released the findings from its 2023 Health Care Staff Compensation Survey Report.
Despite annual salary budget increases returning to pre-pandemic levels of 3.0% to 3.5%, the report finds that actual median base hourly pay across all jobs nationally increased by 5.3% in 2023 – continuing the growth trend experienced in the prior two years. The most significant gains are in the South Central and Southeast regions, which go beyond the national median at 8.0% and 6.2%, respectively. When looking specifically at registered nurses (RNs), most regions are also seeing increases in base hourly rates well above the national median increase rate for all jobs of 5.3%, with RN pay growth in the South Central region reaching double-digits at 13.4%.
With findings reported from over 1,630 organizations representing more than 600 positions and approximately 1.4 million individuals, SullivanCotter’s dataset represents the largest and most comprehensive health care staff compensation resource for hospitals and health systems.
Health care organizations nationwide continue to grapple with a number of external market forces that are shaping how they operate. Labor shortages amidst growing staff and provider burnout remain an issue and are creating upward pressure on compensation to help organizations attract and retain staff and hourly employees in a tight market for talent.
Significant Increases in Median Base Pay
Many new roles demonstrated high percentage increases on both the clinical and non-clinical sides. On average, pay for some clinical jobs increased more than 11% from last year. While Certified Medical Assistant (9.3%) remains from last year’s list, RN Surgical Services (13.0%), Surgical Technologist First Assistant (10.1%), RN Ambulatory/Outpatient Care (9.5%), and EKG Technician (9.1%) are all new entrants seeing significant market movement compared to last year when they ranged from 3.0% to 8.0%.
Historical pay change levels have not been as high for non-clinical jobs as compared to clinical jobs. The exception is the recruiting and retention function, which remains an important priority for many organizations. This year, the median base pay for the Talent Acquisition Specialist role increased by 14.0% – landing itself just under Wellness Program Coordinator (17.9%) on the high-growth list.
Premium Pay Practices
Most organizations recognize the need to pay premiums to compensate for less desirable shifts and ensure full staffing. More than 80% of organizations offer premium pay programs. Of those, roughly 80% pay premiums as flat dollar amounts, while most others utilize percentages of hourly rates. Premium pay eligibility is more widespread for the clinical job group and more frequently paid due to the nature of staffing those jobs. Bedside RNs and Clinical Pharmacists have some of the highest rates.
Change in Internal Minimum Pay Rates
90% of organizations have an internal minimum pay rate that is higher than the federal, state, and local minimum wage. In 2022, there was a significant rise in organizations choosing to increase their internal minimum rate above the federal, state, or local minimum – from 64% in 2021 to 82% in 2022. The trend continued in this year’s survey, with a staggering 90.4% of respondents setting internal minimum rates above federal, state, or local minimums. “The establishment of internal minimum rates at a higher level has become a necessity for many organizations as they compete for employees within an increasingly competitive marketplace. Additional market pressures such as specific health care wage requirements, pay equity initiatives, collective bargaining pressures and pay transparency requirements are also driving wages up,” said Cathy Loose, Employee Workforce Practice Leader, SullivanCotter.
Considerations for 2024 and Beyond
External health care market forces continue to change how organizations are responding both strategically and operationally to recent workforce challenges. As organizations look cautiously towards greater financial stability and expect a return to pay growth more akin to pre-pandemic levels, it is important to take the following planning considerations into account:
- Market-driven base salary increases will focus more acutely on high-performing executives, critical clinical roles and the resolution of internal equity.
- Performance-based incentive compensation is expected to moderate.
- In a tight market for talent, leaders should ensure both pay levels and compensation delivery methods are aligned with the organization’s talent strategy.
- The aging baby boomer population will have a profound effect on the supply of executive and provider talent.
- Difficult choices and changes in the workforce will support an organization’s financial sustainability.
About SullivanCotter
SullivanCotter partners with health care and other not-for-profit organizations to understand what drives performance and improves outcomes through the development and implementation of integrated workforce strategies. Using our time-tested methodologies and industry-leading research and information, we provide data-driven insights, expertise, and data products to help organizations align business strategy and performance objectives – enabling our clients to deliver on their mission, vision, and values.
For more information on SullivanCotter’s surveys, please visit our website at www.sullivancotter.com, or contact us via email or by phone at 888.739.7039.
Note to media: Additional data and interviews are available on request.
INFOGRAPHIC | 2023 Health Care Staff Compensation Survey
Median base hourly rates for healthcare staff increased by more than 5% nationally
In response to an increasingly competitive marketplace for talent, healthcare organizations require data-driven insight into compensation and pay practices to effectively recruit, retain and engage key employees.
SullivanCotter’s 2023 Health Care Staff Compensation Survey features data from over 1,630 participating organizations on more than 600 jobs and approximately 1.4 million individual employees.
ARTICLE | Assessing Pay Equity
Build and Sustain Value-Based Workplaces
Originally published by the American Association of Provider Compensation Professionals
READ FULL ARTICLE
Fairness is a universal value that we acquire early in life. Children are quick to point out the injustices they encounter in their lives with the oft-repeated expression, “That’s not fair!” Over time, our concept of fairness expands to the concept of equity, which translates individual experiences to those at the group identity level (such as men versus women).
As adults, we have perceptions of what is equitable and what is not, including when it comes to compensation. When compensation is not perceived to be equitable, an emotional reaction may be elicited in response. Sometimes, this response is useful and other times, it can
be destructive.
How, then, do we effectively monitor, measure, and achieve pay equity in our healthcare organizations to encourage calm waters?
In this article, SullivanCotter provides insight into:
- Important factors impacting pay equity such hiring and selection regime, supporting staff resources, training and career opportunities, quality of leadership and mentoring, and more
- The driving forces behind pay equity studies
- A defined process for completing a pay equity study to ensure it yields optimal benefits
- Practical application of pay equity study results including both preventative measures and remediation actions