ABOUT US AND ABOUT YOU

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SullivanCotter partners with health care and other not-for-profit organizations to understand what drives performance and improve outcomes through the development and implementation of integrated workforce strategies. Using our time-tested methodologies and industry-leading research and information, we provide data-driven insights, expertise, and solutions to help organizations align business strategy and performance objectives – enabling our clients to deliver on their mission, vision, and values.

We are looking for a Performance and Strategy Consulting Principal within our Performance Analytics and Advisory Services (PAAS) team. The Strategy and Performance Consulting Principal is responsible for advising health care organizations on best practices and trends in performance benchmarking, measurement, and goal setting.

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PRIMARY ACCOUNTABILITIES

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Strategic Marketing, Business Development and Sales

• Provide thought leadership for the strategic development of consulting service offerings that address trends in strategy and performance.
• Expand current client services by introducing PAAS service offerings to grow client revenue and identify prospective project opportunities.
• Partner with growth team leaders to develop strategies for generating new revenue and expanding the target market client portfolio.
• Participate in and contribute to successful marketing and prospecting activities with SullivanCotter target prospects.

Project Management and Client Relationship Management

• Identify key organizational objectives and develop incentive plan goals that help support targeted improvement efforts across organizational pillars.
• Create custom peer group comparisons using key measures of quality, patient experience and financial performance, including percentile positioning and trends over time.
• Provide board members, executives and physician leaders supporting analyses for peer group development through the aggregation of performance data to ensure appropriate relative comparisons for purposes of compensation recommendations.
• Assess pay-for-performance relationships for executives.
• Benchmark the industry’s historic and forecasted rate of change for key measures.
• Calibrate organizational goals to ensure health systems are challenging themselves to bridge the gap between current and desired performance while maintaining a reasonable likelihood of achievement.
• Define goal setting and incentive plan best practices such as calendar planning, reasonable improvement opportunity, number of goals, standardized goal documentation and calibration rigor.
• Provide project-based management of client relationships, including large, complex client relationships requiring highly seasoned technical expertise and relationship skills:
• Be independently responsible for collaborating in the development and design of complex project management plans.
• Interact regularly with clients and assist as a client advisor, including attending project meetings, building and maintaining client relationships, and being proactive in anticipating client needs and questions.
• Make appropriate modifications and approve final comprehensive, timely, and successful project work plans and sequential steps to address client issues.
• Develop strategic plan designs and implementation strategies that address client’s needs and provide creative solutions.
• Oversee execution and delivery of projects that meet or exceed client expectations.
• Accurately assess client needs and expectations to maximize client satisfaction.
• Develop and maintain strong client retention and high client satisfaction levels.
• Lead efforts to ensure that client work is performed consistently according to SullivanCotter’s standards, adhering to the firm’s quality assurance policies and procedures.
• Contribute to the development or quality review of firm-designated tools, processes and methodologies to ensure greater efficiency, higher productivity and greater project quality.

Leadership

• Model behaviors for building and fostering a collaborative work environment that improves associate engagement and attracts and retains valued contributors.
• Foster collaboration at all levels across the organization and encourage staff to draw upon each other and work together within and across practice areas and project teams.
• Influence colleagues at all levels by understanding and adhering to SullivanCotter standards, procedures and approaches.

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QUALIFICATIONS

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• Master’s degree in a business-related field or equivalent combination of education and experience.
• Minimum of seven (7) years experience in a performance, strategy, or management consulting firm with a significant portion of time dedicated to the health care sector or seven (7) years of hospital-based strategy, quality, financial or performance experience.
• Statistical background preferred.
• Demonstrated industry expertise keeping abreast of research, performance trends, industry benchmarks and innovations.
• Experience and knowledge of leveraging social media as a platform for personal and corporate brand building is a plus.
• Ability to translate complex, technical concepts into easy-to-understand language.
• Expert technical knowledge and experience working with Excel, Word and PowerPoint.
• Role model problem-solving and critical-thinking skills and the ability to:
• Break down complex client issues into manageable parts for systematic application of tailored service offerings that collectively address the larger issue.
• Demonstrate the ability to effectively recognize links between complex industry pressures and client business influences when developing strategic solutions to complex problems.
• Excellent interpersonal, coaching, writing, oral and presentation skills are required, including the ability to:
• Foster an open and effective channel of communication with clients and across teams that facilitate rapid problem resolution and satisfaction.
• Demonstrate a strong command of business language and industry terminology; effectively review and guide the communication skills and abilities of more junior staff and speak with and influence C-level executives and senior management members.
• Serve as a role model in everyday communication and provide constructive feedback that helps other associates develop personal skills and effectiveness.
• Serve as a role model in presenting effective and best-in-class client proposals, reports and presentations that engage the audience and result in successful projects and new clients.
• Effectively respond to matters by drawing upon industry knowledge, subject-matter expertise, client research, and skills and experiences to effectively manage audience inquiries.
• Excellent project management and organizational skills and ability to manage and execute tasks in a high-pressure environment.
• Strong attention to detail.

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REQUIRED BEHAVIORAL ATTRIBUTES

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• Self-starter with demonstrated ability to successfully manage and direct complex project deliverables in a very driven and changing organization.
• Proven ability to develop and maintain longstanding relationships with clients.
• Ability to work effectively with ambiguity.
• Flexibility, adaptability and the ability to work under tight deadlines and changing needs.
• Ability to lead a group and exhibit successful and positive role model behaviors.
• Ability to, and interest in, developing junior staff.
• Intellectual curiosity, seeking opportunities to develop new skills.

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BENEFITS AND PERKS

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• Competitive Salary and Performance Bonus Incentive plan.
• Medical and Dental benefits coverage at no premium cost for employees.
• Flexible Spending Account.
• 401(k) and Profit-Sharing retirement plan.
• Education and Professional Accreditation Sponsorship.
• Generous PTO.
• Life and AD&D insurance.
• Short- and Long-Term Disability.
• Maternity and Parental Leave.
• Bereavement Leave.

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Reflected below is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to academic achievements, skills and experience. The range listed is just one component of the compensation package offered to candidates.

• $164,000 – $246,000

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SullivanCotter is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.

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