CASE STUDY | The Value of APPs in Driving Organizational Performance

Advanced practice providers (APPs) are one of the fastest growing workforces in health care.

Not only has the APP workforce more than doubled in the last 15 years, but physician assistants and nurse  practitioners are also ranked as the third and fourth best overall jobs in 2018 by U.S. News & World Report. The focus on team-based care continues to intensify and, in order to truly help transform care delivery, the role of APPs must be more clearly defined to better partner with physicians. Health systems and medical groups nationwide seek to drive better performance as the industry transitions from volume- to value-based care, and achieving the strategic goals of access, quality, affordability and provider satisfaction is a top priority.

As one of the top 10 largest children’s hospitals in the country and Arizona’s only pediatric quaternary care hospital for high acuity, complex conditions, leadership at Phoenix Children’s Hospital (PCH) recognized the need to utilize APPs more effectively to help transform patient care delivery.

Learn how SullivanCotter partnered with PCH to develop a comprehensive APP workforce and utilization strategy aligned with system-wide goals and objectives – helping to drive organizational performance while enhancing patient access, quality of care, and APP retention and satisfaction.

This case study outlines their journey and highlights their background the process they utilized, lessons learned along the way and key results to date.


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