PRIMARY DUTIES AND RESPONSIBILITIES

• Assist Director of Business Operations in the day-to-day management of operational activities.
• Liaison between clients and survey team to ensure excellent customer service is delivered.
• Manage and make process improvement updates to the survey order and invoicing process.
• Manage contact database and make ongoing updates to ensure contact information is up to date, and pull targeted contact lists based on specified criteria.
• Conduct research on health care organizations and contacts using the Internet and other sources as appropriate.
• Coordinate and communicate deadlines for multiple projects to ensure timelines are followed.
• Collaborate with the survey, development, and IT teams in survey development, testing, and problem identification. Track technical issues relating to the systems, log issues with the development team and communicate resolution to customer service representatives.
• Assist with data entry and cleaning as needed throughout the survey process.
• Assist in ensuring internal and external communications promote current survey-related activities and remain up to date.
• Assist in reporting and data reconciliation about various operations functions, including the budget, forecast, invoicing and accounts receivable, and other performance metrics.
• Provide training and support to team members to ensure standard processes are implemented.
• Provide editing and formatting support, when needed, in the development of various survey-related materials.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree is preferred but not required.
• A minimum of four years of experience is required. Knowledge of health care-related data is a plus.
• Strong analytical and critical thinking skills.
• Project management or agile training is a plus.
• Experience working in Tableau or other dashboards is a plus.
• Knowledge of principles and processes for providing client services. This includes assessing participant needs, meeting quality standards for services, and evaluating of client satisfaction.
• Advanced knowledge of Microsoft applications, including Word, Excel, Outlook and OneNote.

BEHAVIORAL ATTRIBUTES

• Ability to present ideas in a business-friendly and user-friendly language and respond to client and/or survey respondent inquiries.
• Self-starter with demonstrated ability to successfully assist with complex project deliverables in a very driven and changing organization.
• Detail and process-oriented.
• Demonstrated ownership of process and dedication, and perseverance to getting the job done.
• Flexibility, adaptability and the ability to work under tight deadlines or changing needs.
• Confidence and ability to work independently.
• Clear, concise and compelling oral and written communication skills.
• High level of self-motivation and the ability to problem-solve.

Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

SullivanCotter is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.