PRIMARY DUTIES AND RESPONSIBILITIES

  • Assist Manager of Operations in the day-to-day management of operational activities.
  • Liaison between clients and survey team to ensure excellent customer service is delivered.
  • Manage and make process improvement updates to the survey order and invoicing process.
  • Manage contact database and make ongoing updates to ensure contact information is up-to-date, as well as, pull targeted contact lists based on specified criteria.
  • Conduct research on health care organizations and contacts using the Internet and other sources as appropriate.
  • Coordinate and communicate deadlines for multiple projects to ensure timelines are followed.
  • Manage non-disclosure agreements on behalf of clients and third-party survey data budget and purchases.
  • Collaborate with survey, development and IT teams in survey development and testing and any problem identification. Track technical issues relating to the systems, log issues with the development team and communicate resolution to customer service representatives.
  • Assist with data entry and cleaning as needed throughout survey process.
  • Assist in ensuring internal and external communications promote current survey-related activities and remain up-to-date.
  • Provide training and support to team members to ensure standard processes are implemented.
  • Provide editing and formatting support, when needed, in the development of various survey-related materials.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Bachelor’s degree preferred but not required.
  • A minimum of two years of experience required. Knowledge of health care related data is a plus.
  • Strong analytical and critical thinking skills.
  • Project management, Six Sigma or agile training a plus.
  • Knowledge of principles and processes for providing client services. This includes assessing participant needs, meeting quality standards for services, and evaluation of client satisfaction.
  • Advanced knowledge of Microsoft applications including Word, Excel, Outlook and OneNote.

BEHAVIORAL ATTRIBUTES

  • Ability to present ideas in a business-friendly and user-friendly language and respond to client and/or survey respondent inquiries.
  • Self-starter with demonstrated ability to successfully assist with complex project deliverables in a very driven and changing organization.
  • Detail and process-oriented.
  • Demonstrated ownership of process and dedication and perseverance to getting the job done.
  • Flexibility, adaptability and the ability to work under tight deadlines or changing needs.
  • Confidence and ability to work independently.
  • Clear, concise and effective oral and written communication skills.
  • High level of self-motivation and the ability to problem-solve.

Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.

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