Clinician Nexus enables health care organizations to build thriving clinician teams with industry-leading technology products, workforce and compensation analytics, and automated workflow solutions. Backed by extensive technical expertise and industry-leading data, we deliver innovative approaches to help clients to plan, educate, and engage their clinical workforce at every stage of the lifecycle. We are committed to providing our clients with outstanding guidance and support as they focus on shaping the future of health care.

The Manager of Implementation Services will manage a high-performing implementation and support team for our products. The position is ideal for candidates that demonstrate strong people skills, project management analytic capabilities, experience with data management, automation and technology and a desire to assist health care organizations as they navigate the complexities of health care reform. You will be responsible for establishing and maintaining success metrics to evaluate the team’s performance. It will be imperative for this manager to work hands-on with employees, providing excellent customer service to all clients. This role will report to the Director of Customer Success.


  • Manage the team in their day-to-day duties and assist in hiring as the team grows.
  • Model behaviors for building and fostering a collaborative work environment that improves employee engagement and attracts and retains valued contributors.
  • Foster collaboration at all levels across the organization and encourage staff to draw upon each other and work together within the department and any cross-function teams.
  • Mentor, train, and coach associates.
  • Player/coach on day-to-day activities and is an escalation point for the team.
  • Provide guidance and leadership in implementing best practices and product support during implementations and support after implementation, such as system configuration, security setup based on roles and functions, processing and validating and reviewing system data, data reconciliation and parallel testing.
  • Manage the creation of clear, concise, yet detailed documentation of all actions taken throughout the implementation and post-implementation, as well as documenting all client testing and user acceptance sign-off.
  • Maintain user confidence and protect operations by keeping information confidential.
  • Maintain the highest level of customer satisfaction and continuous attainment of team goals.


  • Minimum of 5 years of experience in implementation project management, customer support, and technical problem-solving.
  • Minimum of 5 years of experience leading a team, and direct people management experience is required.
  • Experience with growing and scaling teams.
  • Be able to work non-standard business hours as required on a rotational basis.
  • Strong knowledge and experience working with Excel, Word, PowerPoint and Outlook and project management tools is required.
  • Strong analytical and critical thinking skills are required.
  • Excellent written and oral communication and interpersonal skills.
  • Advanced investigational skills, with strong attention to detail, accuracy and ability to manage and prioritize multiple tasks.
  • Foster a culture of openness with team and customers.
  • Must be able to work independently, prioritize and make sound business decisions.
  • Knowledge of the health care industry is strongly preferred, where HIPAA policies and procedures are enforced is a plus.
  • Bachelor’s degree or equivalent experience in technical implementations.


  • High Emotional Intelligence as a people manager.
  • Communicates with others in a respectful, courteous manner while simultaneously building credibility and rapport.
  • Presents clear and accurate information and updates to customers, colleagues, and leadership; adapts the presentation to fit the audience.
  • Self-starter with high level of self-motivation with demonstrated ability to successfully assist with complex project deliverables in a very driven and changing organization.
  • Flexibility, adaptability, and the ability to work under tight deadlines or changing needs.
  • Attention to detail.
  • Passionate about customer success.
  • Establishes client confidence by developing and maintaining professional working relationships; utilizes resources to accomplish goals and meet customer and team needs.


  • Competitive Salary and Performance Bonus Incentive plan.
  • Medical and Dental benefits coverage at no premium cost for employees.
  • Flexible Spending Account.
  • 401(k) and Profit-Sharing retirement plan.
  • Education and Professional Accreditation Sponsorship.
  • Generous PTO.
  • Life and AD&D insurance.
  • Short- and Long-Term Disability.
  • Maternity and Parental Leave.
  • Bereavement Leave.

Reflected below is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to academic achievements, skills and experience. The range listed is just one component of the compensation package offered to candidates.

  • 110,000 – $184,000

SullivanCotter is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.

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