The Implementation Specialist will assist with Clinical Workforce application implementations that helps health systems and universities co-manage the complex workflows associated with the fluctuating capacity to train medical, nursing, and allied health students in care settings. Clinician Nexus is able to help leaders see the volume and quality of the clinician pipeline learning in their care settings today.


What we offer today:


Our products talk to one another. We’re the first solution that helps both care settings and academic institutions co-manage their student clinical experiences in one platform.

  • Student Management, a platform that connects care settings with affiliated colleges, universities, and students to manage students and teach according to workforce demands.
  • Clinical Placements Management, a platform that connects colleges and universities with affiliated care settings to manage and monitor clinical placements and clinical learning outcomes.

PRIMARY DUTIES AND RESPONSIBILITIES

The Implementation Specialist will lead new customers through the implementation of our Student Management and Clinical Placements Management products. In this role, the Implementation Specialist will demonstrate how purchased software products work to customers, and answer questions relating to implementation. This role will need to understand the complex structure of enterprises in order to recommend the most appropriate implementation and training plan.


  • Meet with customers following the sale of software packages to collect data and other information required to go-live with the appropriate software product.
  • Create a project plan for each customer, detailing the tasks that need to be completed for the timely implementation of the software product.
  • Communicate with customers throughout the implementation process to obtain feedback and approval.
  • Recommend best practice configurations of software products based on customers’ individual needs and specifications.
  • Educate customers on how to use purchased software products and customized system configurations.
  • Create a specialized document for eac.h customer, detailing all configurations made.
  • Ensure that the project team is aware of key deliverables and project milestones.
  • Provide cost and time estimates to customers who require custom features or integrations outside of the original statement of work.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Bachelor’s degree in communication, business, information technology, or related field.
  • Proven experience working as an Implementation Specialist.
  • Sound understanding of implications of implementation of software as it relates to our customer’s business goals.
  • Experience with project management software such as Asana and Monday.
  • Proficiency in all Microsoft Office applications.
  • The ability to multitask effectively.
  • The ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Excellent organizational and time management skills.
  • Exceptional communication and customer service skills.
  • Detail-oriented.
  • Adherence to company philosophy/mission statement/goals.
  • Preferred qualifications: experience with implementations within health systems or academic institutions and knowledge of the clinical education community and systems.

BEHAVIORAL ATTRIBUTES

  • Proactively cultivate a diverse, inclusive and equitable workforce.
  • Exude strong professional presence and demeanor.
  • Self-start and successfully assist with complex project deliverables in a very driven and evolving organization.
  • Commit to the criticality of attention to detail and appreciation for visual communication of ideas.
  • Work effectively with ambiguity.
  • Willingly contribute to project success regardless of type of task (i.e., “roll up the sleeves approach” to teamwork).
  • Demonstrate selfless collaboration.
  • Are intellectually curious; proactively demonstrate a passion for continuous learning, and a desire for diversity in thought, experience and ideas.
  • Commit to delivering work on time with the highest level of quality.
  • Self-reflect and actively participate in your own development, as well as the development of others.
  • Communicate openly and directly with team members.
  • Have a sense of humor and be yourself.

Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

SullivanCotter is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.

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