The Implementation Manager II sits within the Technology and Research business unit within SullivanCotter and is located in the Minneapolis office. In this role, you will perform post-sale product configuration as part of completing implementations. In addition, you will consult with clients to analyze and verify operational needs, business objectives and goals and translate those into product build. This role is not tied to a sales incentive plan based on individual and/or team results. Career-development professional within the field.

  • Perform post-sale initial technical implementation of technology products.
  • Execute installation, upgrades, testing, and system configuration as part of completing implementation projects and ongoing client support.
  • Will consult with clients to analyze and verify operational needs and to understand clients’ business objectives and goals.
  • Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates.
  • Translate client business requirements into product rules.
  • Build client reference tables.
  • Train clients on product functionality.
  • Validate / test product UI and data calculations.
  • Provide client support.
  • Participate in product and report releases.
  • Position requires on-call and some weekend and after-hours commitment.
  • Keep business stakeholders well informed of the health and progress of projects and deliver regular status reporting to business stakeholders.
  • Develop and propose risk mitigation plans as necessary aimed at ensuring projects are completed on time, on budget and with high quality.
  • Ability to lead an agile implementation team.
  • Translate and communicate complex resourcing issues and solutions in a simple, effective way to business stakeholders.


  • BA or BS within business, operations, marketing or related field.
  • A minimum of 4 years related experience in product and implementations and project management.
  • Solid technical knowledge and experience working with Excel, Word, PowerPoint and Outlook.
  • Knowledge of the health-care industry is preferred.
  • Strong analytical and critical thinking skills.
  • Excellent written and oral communication and interpersonal skills.
  • Excellent organizational skills and ability to work independently, manage time and execute tasks in a high-pressure environment.
  • Project Management Professional (PMP) certification is preferred.


  • Ability to present ideas in a business-friendly and user-friendly language and respond to client and/or survey respondent inquiries.
  • Self-starter with demonstrated ability to successfully assist with complex project deliverables in a very driven and changing organization.
  • Demonstrated ownership of assigned tasks and dedication and perseverance to getting the job done.
  • Flexibility, adaptability and the ability to work under tight deadlines or changing needs.
  • Confidence and ability to work independently.
  • Exceptional employee service orientation.
  • Attention to detail.
  • High level of self-motivation.

Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

SullivanCotter is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.

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