The CRM System Support Analyst partners with internal business users to ensure accuracy and reliability of the data included in the CRM system. The CRM Systems Support Analyst assists with the end user documentation and training and the update and maintenance of data assets critical to the success of the organization. This position reports into the Senior Director, Data Reporting and Analysis.


  • BA or BS in marketing, data analytics, research or a related field required.
  • 3 to 5 years working with CRM systems and related activities required.
  • Advanced Microsoft Excel skills required.
  • Proficient with Microsoft Office Suite of programs.
  • Familiarity with basic SQL queries.
  • Understanding of relational databases.
  • Advanced knowledge of health care delivery organization structures preferred.
  • Experience with BI tools (Alteryx, Tableau) preferred.
  • Ongoing updates and maintenance of organization data in the CRM system.
  • Research new organizations and create records in the CRM system.
  • Coordinate and facilitate updates and changes across integrated internal business systems.
  • Participate in discussions and identify opportunities for integrations between CRM and other internal systems.
  • Research and recommend external datasets for inclusion in the CRM system.
  • Support and participate in assigned data governance activities.
  • Respond to business requests for custom data extracts and reports.
  • Provide end user support with problem identification and resolution through ticket system.
  • Support end users and reinforce training and best practices.
  • Ensure data integrity with data validation, cleanup, duplicate detection, and record merges on an ongoing basis.
  • Provide support for system upgrades and user testing.


  • Ability to identify areas of improvement and implement efficiencies for continuous improvement.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Self-starter with demonstrated ability to successfully assist with complex project deliverables in a very driven and changing organization.
  • Strong communication skills, written and verbal, to articulate clear expectations and direction.
  • Demonstrated ownership of assigned tasks and dedication and perseverance to getting the job done.
  • Flexibility, adaptability, and the ability to work under tight deadlines or changing needs.
  • Confidence and ability to work independently as well as in a team.
  • Exceptional client service orientation. Client facing experience is preferred.
  • Attention to detail.
  • Ability to multi-task in a virtual and matrixed team-based environment.
  • Strong critical thinking and analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
  • Strong customer service experience and mindset.
  • Comfortable working in a high volume, fast-paced, rapidly changing, results-oriented work environment.
  • Ability to handle multiple tasks simultaneously; possesses strong organization and prioritization skills.

Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

SullivanCotter is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.

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