The Business Systems Analyst sits within the Technology and Research business unit of SullivanCotter. In this role, you will assist with analyzing business issues, defining requirements, recommending automated system controls and protocols to solve organizational information issues, and testing product functionality.

Specific responsibilities include but are not limited to:

  • Helping to determine operational objectives, gather information and evaluate output requirements.
  • Working closely with end-users to analyze, define, model and document system requirements.
  • Assisting with identifying project milestones, phases and elements, while also keeping the team on time and within budget.
  • Constructing workflow charts and diagrams, studying system capabilities and writing specifications.
  • Coordinating organizational change management frameworks and conducting user acceptance testing.
  • Creating and editing automated system protocols by writing and updating procedures.
  • Assisting with creating end-user documentation (e.g., user guides, process flow charts, training materials, etc.) and delivering training.
  • Providing client support.
  • Participating in product and report releases.
  • Position requires on-call and some weekend and after-hours commitment.


  • Bachelor’s degree in data analytics, computer programming, statistics or related field.
  • Knowledge of the health care industry is preferred.
  • A minimum of one year of experience with gathering systems’ requirements and analyzing data is required.
  • Solid technical knowledge and experience working with Microsoft Excel, Word, PowerPoint and Outlook.
  • Strong analytical and critical thinking skills.
  • Excellent written and oral communication and interpersonal skills.


  • Ability to present ideas in a business-friendly and user-friendly language and respond to client and/or survey respondent inquiries.
  • Self-starter with demonstrated ability to successfully assist with complex project deliverables in a very driven and dynamic organization.
  • Demonstrated ownership of assigned tasks and dedication and perseverance to get the job done.
  • Flexibility, adaptability and the ability to work under tight deadlines or changing needs.
  • Confidence and ability to work independently.
  • Exceptional employee service orientation.
  • Strong attention to detail.
  • High level of self-motivation.

Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

SullivanCotter is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.

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